I
blogged about this on Monday (with a
follow up blog entry yesterday on what I thought MCD should
really do).
I wouldn't knock "a few aul wans that complain to Joe Duffy". Note that they didn't just choose to complain in a few online forums using anonymous login ids (as many disgruntled Oxegen 2006 punters did) - complaining in such a way about any short-coming that comes your way as a paying punter is really not going to achieve, or change, much (with the sole expection of getting something off your chest).
These "aul ones" did the smart thing – they complained via established mainstream channels (and did so without resorting to any veil of anonymity). One bunch of them chose to call into the JD show. No matter what you think of it as radio, it's daytime national exposure and is – therefore - more likely going to draw whoever you are complaining about out of the woodwork to defend / apologise / wiggle their way around the accusations. Certainly more likely to do that than a rant on a discussion forum / blog.
Another bunch of the "aul wans" bothered to sit down and write a letter to the Consumer Association of Ireland (CAI) – whether it has real teeth or not is another discussion. But something is happening. The "aul wans", through their smart actions, have for the moment placed the ball in the court of the company that sold them the service.
Will this result in an endgame the upset Streisand fans are hoping for? A response to the CAI will, no doubt, soon be in from MCD and we'll see if this is going to fly some more or calmly resolve itself.
In the meantime, me says "Aul Ones" rawk.